LITHIUM BATTERIES

For everyone’s safety, items being transported in the back of the bus that contain a Lithium Battery will need the battery removed before placing the item in the back of the bus.  Passengers will be required to keep the battery with them on the bus.  Thank you for working with us to keep all our passengers safe.  

ACCESSIBILITY & REASONABLE ACCOMMODATIONS

Mobility Lifts and Assistance:  If you require a mobility lift, to guarantee the correct bus is sent, make reservations a minimum of 24 hours prior to date of travel to schedule the appropriate equipment.  When booking on-line use Special Services to check lift needed or Wheelchair.  Let the office know if you are transferring to a seat from your wheelchair.

When additional assistance is needed, please let us know in advance and what kind of assistance is needed.

Drivers are available to assist passengers needing assistance up and down the stairs.

An Extra Step is available upon request for those having trouble with bus steps.  Please let the office know ahead so the driver can make sure they have the necessary equipment available.

Drivers can assist passengers in making sure they are getting off at the correct stop.  If this assistance is needed, please make those notes in the comment box on the reservation for the driver or let the reservationist know if you are booking on the phone. 

Minors traveling alone need to be able to go to and from the restroom by themselves at designated restroom stops.  Drivers will be sure they are back on the bus before leaving the bus stop

Drivers at Portland Airport are not allowed to leave the bus area to assist passengers with luggage to or from the terminal.  Please contact your airline for this assistance.

Reasonable Modifications:  The companies Executive Officer and the Administrative Director are responsible for Reasonable Modifications.  To request a reasonable modification please either email us at info@cobreeze.com or mail your request to Central Oregon Breeze, Reasonable Accommodations, 25890 Walker Road, Bend, OR 97701 We will respond within 48 hours after receiving the request with a decision for the request.  Please include the following information so we have the information needed to respond to your request.

• Individuals requesting modifications shall describe what they need to use the service.
• Whenever feasible, requests for modifications shall be made and determined in advance, before Central Oregon Breeze is expected to provide the modified service.
• Where a request for modification cannot practicably be made and determined in advance, operating personnel shall make a determination of whether the modification should be provided at the time of the request. Operating personnel may consult with Central Oregon Breeze management before making a determination to grant or deny the request.
• Requests for modification of Central Oregon Breeze policies and practices may be denied only on one or more of the following grounds:
• Granting the request would fundamentally alter the nature of the Central Oregon Breeze’s services;
• Granting the request would create a direct threat to the health or safety of others;
• Without the requested modification, the individual with a disability is able to fully use Central Oregon Breeze’s services for their intended purpose.

Service Animals:  In accordance with ADA, passengers with qualifying service animals may ride with their service animals.  They are required to follow all ADA rules and recommendations.  When booking please use the Special Requests to mark that you will be bringing a service animal.

ALCOHOL, TOBACCO, & DRUGS

Our bus routes are Alcohol, Tobacco, Smoking, & Drug Free.  Passengers are not allowed to use these products in any form while on the bus and must adhere to Federal and State Laws while using our services and at Restroom stops or they may be refused service and removed from the bus.

Alcohol: No alcohol is allowed on the bus route at any time.  Passengers that are deemed to be intoxicated may be refused service.

Tobacco:  No tobacco products of any kind are allowed to be used on the bus.  This includes but is not limited to vaporizers, electronic cigarettes, chew, snuff, tobacco, cigars, pipes or cigarettes.

Drugs:  No drugs are allowed on the bus including Marijuana according to Federal Rules.    All prescription drugs should be kept secure and stored in accordance with ALL Federal and State Laws.

ARRIVALS, DEPARTURES & DELAYS

Boarding and Arrivals:  Our schedule reflects the time the bus departs each location.  Passengers are required to be at the pickup location a minimum of 10 minutes before the boarding.  Passengers are to check in directly with the bus driver at the bus.  Carrier is not responsible for looking around and seeking out passengers or waiting for late arrivals.  It is solely the responsibility of the passenger to come to the bus driver for check in.  

Except at stops that are also restroom breaks, the bus will only stop long enough to quickly load and unload passengers, please stay on the bus, do not get off as you may be left.  Please be ready to board when the bus pulls in.

Our drivers are experienced in all kinds of weather.  Bus uses chains when required or needed.  Bus departs Bend and Amtrak Station on time; however, times in between may vary some depending on road, weather, and traffic conditions on that given day. Drivers do their best to stay on time.  Carrier advises scheduling your trip itineraries/connections accordingly to account for the possibilities of delays.  Winter times can vary widely depending on the weather.

The Carrier will not be liable for delays, accidents, breakdowns, adverse road conditions, storms, traffic congestion, or any other condition beyond its control.  The Carrier does not guarantee to arrive or depart from any point at any specific time.

 BAGGAGE and OTHER LUGGAGE FEES

Your ticket includes 1 bag, up to 62 linear inches (length + width + height) & up to 50 lbs., and 1 small carry-on.  The carry-on should be able to be stored under your seat or in the luggage rack. 

Luggage/bags must be tagged with your name and phone number.  Tags may be purchased from the bus driver if needed.  Riders are responsible for retrieving their correct luggage/bag.  Luggage does look similar so take the extra time to look at tags to make sure you have the correct luggage/bag.

Items with extra fees:  Extra luggage, Oversized luggage over 62 linear inches, (length + width + height), Overweight luggage (+50 lbs.), pets (up to 15 lbs. in small carrier), Bikes, Items sticking out of your luggage, depending on your item you could be charged for over size as well as overweight Oversized items must be in a bag/box and will be accepted at the driver’s discretion and on space available.

The Carrier is not responsible for any lost, stolen, damaged or misplaced luggage/bags or personal effects. The Carrier is also not responsible for any items left unattended on the bus.

BIKES

Bikes must be claimed at the time you make the reservation by clicking on more requests and selecting Bike.  It will cost you $10.00 for the bike.  There is only a bike rack on one bus so be sure to make your reservation in advance so that we have the correct bus.  The bike rack will not accommodate bikes with fat tires.  Bikes that will not fit on the front of the bus must be boxed in a bike box and put in as luggage.  Note: On heavy travel days there may not be room for your boxed bike and driver can refuse the bike if there would not be room for normal passenger luggage.

CANCELLATIONS

Tickets may only be cancelled by calling the office, there is no online cancellation ability.  After Office hours, leave a message with complete details so we know who the ticket belongs to, if you are cancelling a one way or round trip, and if you have multiple tickets, please specify them as well.  Every Ticket will be charged a $5.00 cancellation fee at the time of cancellation.

CHANGES 

Changes may be made online using the link that is provided with every ticket emailed to the customer.  Each ticket is charged a $5.00 change fee.  Changes may be made up to 5 minutes before the tickets scheduled departure time online.  Customers may also call the office to change a ticket.  

 CLAIMS

Claims except as might otherwise prescribed by law, must be filed in writing within 9 months of the date of the incident.

FLAG STOPS

Flag stops are locations that require an advanced reservation.  Reservations must be made the day before to be sure the bus driver knows to stop at that flag stop.  See Bus Stops for flag stop locations.

FOOD & BEVERAGES

Snacks and covered non-alcoholic beverages are allowed on the bus.  Responsible snaking of food and non-alcoholic beverages are allowed.  Passengers must still follow the Federal and State mandates for masks.  A trash can is provided for your garbage.  Please help us keep the bus nice for all passengers and utilize the trash can on your way off the bus.  NO ALCOHOLIC DRINKS ARE ALLOWED ON THE BUS.

LOST ITEMS:

Please call the Central Oregon Breeze office at 541-389-7469 or email at info@cobreeze.com and report your misplaced/lost items.  Please be prepared to give contact information and an accurate description of your lost items.

All reasonable effort will be made to help locate the owners of any items “of value” left/found on the bus. Items that are of little to no real value, dirty, objectionable, unsafe or hazardous will be disposed of at our discretion. Items will be held for a period of 30 days.  We will hold items of greater value for 60 days based on space available.  After 30/60 days items will be donated.

PAYMENT METHODS:

Credit Cards and Visa/Master Gift Cards:  Reservations may be purchased online for the cheapest rate or by calling our office. There will be an extra assistance fee charged. Drivers can also accept CCs at the time of boarding for walk-on passengers.   Credit Cards are charged at the time the reservation is made.

Cash: Cash is accepted by drivers at the time of boarding.  Drivers sell unsold seats.  Please bring exact change, drivers do not carry change. 

Reservations may be made in person at the following locations:  Amtrak Counter at Union Station in Portland and the Amtrak Kiosk located at Hawthorne Station.

If it is necessary to meet a Driver to make a cash payment for a future reservation:  This arrangement must be made ahead of time and should be arranged with the office at least 2 days in advance.  Note: you do not have a reservation until the payment has been received and the office has processed the payment.

PETS

One small, lap-size pet (less than 15 lbs.) may be transported when accompanied by a passenger.  The pet must have a kennel/pet-carrier that is small enough to fit on the floor at the passenger’s feet (approx. 11”x11”x18” in size). The pet must stay outside of the passenger walk-ways and out of the way of the passenger sitting beside them.  The Carrier assumes no liability for pet’s condition. Carrier reserves the right to refuse pets, at the Driver’s discretion at the time of boarding or thereafter. The pet will be removed if it is deemed dangerous, hazardous, disruptive, offensive (odoriferous or otherwise), or unsafe. Carrier must be advised at the time of reservation if pet(s) are to be transported.  Fees apply.  When making your reservation choose “Additional Services” and select pet.

REFUNDS

Refunds are issued at the time the office physically cancels your reservation.  Refunds are issued to the CC used to make the reservation.  

REFUSAL of SERVICE

The Carrier reserves the right to refuse service to persons under the influence of Alcohol and/or drugs, anyone reasonably considered to be a danger to others, anyone inhibiting the Bus Driver from any of their regular course of duties and responsibilities, or anyone that is unable to properly care for themselves.  No refund of fares is applicable in such case.

RESTROOMS, SAFETY & COMFORT

We make two restroom breaks; one at Madras and another one at Government Camp, please remain on the bus at all other stops.  Do not go to the service station store at Government Camp.  You will be taking a chance that you may be left. All buses are equipped with heat and AC.  Please let your driver know if the temperature is uncomfortable. 

TICKETS

Reservations:  Reservations may be made online at cobreeze.com ; by phone at 541-389-7469, TTY-TTD 711.  Passengers will receive an emailed receipt and an attached ticket to the email address provided. Passengers may print the ticket or use their Smart Phone to show the ticket to the driver. The Carrier reserves the right to refuse service to passengers based on space available and subject to the availability of vehicles.  Carrier reserves the right to direct the seating of passengers and to change seating at any time.

Passengers are responsible for checking their tickets and making sure that the dates and times stated on the ticket are correct.  Corrections that are made within 2 hours after making the reservation are free by calling the office.  After that the ticket is subject to any fees that apply.   Processing and Booking fees are non-refundable.

Fees:  Processing and Same Day Booking fees are not refundable.  

Changes To Ticket Travel Dates & Times:  Changes may be made online or by calling the office.  Fees apply.

No-Show Passengers:  All tickets not redeemed by the bus driver at the time of departure time stated on the ticket will be forfeited and are not available for moving or refunds.  Passengers may change the ticket up to 10 minutes before departure time online or call the office, so they do not get a forfeiture.  If calling after office hours or no answer, leave a detailed message so we can contact you to make the changes you request, our machine dates and time stamps the time you called. 

Changing Pick-up Location:  If a passenger wants to board at a location that picks up earlier than their location, they may do so by letting the driver know that they have a reservation to board at (name the location). (Note: This must be on the same bus as your scheduled ticket).  (During Holiday time it is advisable to call us as some buses may already be full at another location).  Those wanting to board after their scheduled pick-up locations must move the ticket or call the office and let us know or they will be considered a no show and their seat may be sold. 

Round Trip Tickets: Tickets are sold individually, although the reservation system will allow you to book a round-trip, the tickets stand alone.  If you call to cancel a ticket, you must let the office know if you are cancelling one leg of a ticket or the round trip (both legs of a ticket). The office does not automatically see that you purchased a round trip ticket.  If you no show on the first leg of your ticket it is not automatically assumed that you will not be traveling the second leg of your ticket. 

Vouchers:  Vouchers are Non-Refundable.  Reservations are required to use a voucher.  Once this ticket is cancelled it cannot be rebooked.  All normal change and cancellation fees and no-show forfeitures apply.

UNACCOMPANIED MINORS

UNACOMPANIED Minor Consent Form

Unaccompanied Minor Rider Policy:  All minors traveling without an adult must present the driver with an Unaccompanied Minor Form Completely filled out by the responsible adult. Please click to visit the minor riders page to learn more and to download the necessary form(s).